The condo was in Florida and I live in Hawaii, but I had to be in Florida for 6 weeks after she passed in order to take care of everything with the sale, while at the same time taking care of the funeral arrangements and aftermath, as well as all bills that had to be taken care of. Not only that, there was a flood in the condo due to a washing machine hose breaking, so that added to the laundry list of things I had to take care of. Jason was so great that he told me to not to worry and that he would take care of everything in the event that I had to go back to Hawaii. His service was far beyond my expectation. The condo sold within weeks of my return to Hawaii for a very reasonable price! I didn't have to worry about a thing! If you want a personal, caring experience with a real estate agency, this is the one you should work with. I am so grateful for their caring attitudes.